Order Processing
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Please allow 2-3 business days for order processing.
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Orders placed on weekends, holidays, or outside business hours will be processed on the next business day.
Business Hours:
Monday to Friday: 9:00 AM - 2:00 PM (Hours may vary; please allow up to 48 hours for response on weekends or holidays)
Shipping Information
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Address Accuracy:
Please ensure that your shipping address is accurate at checkout. If there are any mistakes or changes, you must contact us within 24 hours of placing your order so we can make the necessary corrections. -
Shipping Carrier:
All orders are shipped via United States Postal Service (USPS).
Packages typically arrive within 2-5 business days after being shipped. -
Tracking Information:
You will receive a tracking number via email once your order has been shipped. Please use this number to track your package directly on the USPS website.
Responsibility for Packages
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Lost, Stolen, or Damaged Items:
Suga Outlet is not responsible for any lost, stolen, or damaged packages once they are handed over to USPS for delivery. For issues with lost or damaged packages, please contact USPS directly.
For any questions or concerns regarding shipping, please feel free to reach out to us at [email protected].