At Suga Outlet, we want you to be satisfied with your purchase. If you need to cancel your order, please review the details of our cancellation policy below:
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Cancellation Window: You may cancel your order within 24 hours of placing it. After this time frame, orders are processed and shipped, and cancellations may no longer be accepted.
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How to Cancel: To request a cancellation, please contact us at [email protected] within 24 hours of your order. Be sure to include your order number and reason for cancellation.
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Refunds: If your order is canceled within the allowed timeframe, you will receive a full refund to your original payment method. Refunds may take 5-7 business days to process.
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Non-Refundable Items: Some items, including sale items, custom orders, or digital products, may not be eligible for cancellation or refund. These exclusions will be clearly noted on the product page.
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Exceptions: We understand that certain circumstances may arise, and exceptions can be made on a case-by-case basis. Please contact us if you believe your situation warrants an exception.